Refund Policy
Understanding our terms for digital portfolio products and services
Last Updated: January 2026
Thank you for purchasing from PaidPortfolio. We sell digital portfolio products and related services. Because our products are digital and often delivered instantly or custom-prepared, our refund policy is limited and applies only under specific conditions described below.
1. General Policy
All purchases made on PaidPortfolio are considered final and non-refundable, except in situations where we are unable to fully deliver the purchased product or there is a verified issue with the final delivery.
By making a purchase, you agree to this refund policy.
2. When a Refund May Be Provided
A refund will only be considered in the following cases:
A. Non-Delivery of Product
If we are unable to deliver the product completely due to a technical issue, system failure, or an internal error from our side, you may be eligible for a full or partial refund.
B. Major Issue with Final Delivery
If the final delivered product has a serious functional or technical issue that:
- Prevents you from accessing or using the portfolio, and
- Cannot be resolved by our support team within a reasonable time
then you may qualify for a refund.
We reserve the right to first attempt to fix, replace, or re-deliver the product before issuing a refund.
3. Situations Where Refunds Will NOT Be Provided
Refunds will not be issued in the following cases:
- You changed your mind after purchase
- You no longer need the portfolio
- You expected additional features not listed on the product page
- You lack the technical knowledge to use the portfolio
- Minor design preferences (colors, layout style, fonts, etc.)
- Delay in response from your side during custom delivery process
- Downloaded or delivered files have already been accessed successfully
Because our products are digital and non-returnable, we cannot accept returns once delivery is completed successfully.
4. Custom or Personalized Portfolios
For custom-built or personalized portfolio services:
- Work already completed is non-refundable
- If a project is canceled midway, only the undelivered portion (if any) may be considered for partial refund — solely at our discretion
5. Refund Request Process
To request a refund, you must contact us within 7 days of delivery at:
support@paidportfolio.com
Include:
- Your order number
- Description of the issue
- Screenshots or proof (if applicable)
6. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Suspension of services
- Permanent restriction from future purchases
- Submission of proof of delivery to the payment provider
We encourage you to contact us first so we can resolve the issue quickly.
7. Policy Updates
PaidPortfolio reserves the right to update or modify this refund policy at any time without prior notice. Continued use of our services means you accept the updated policy.
Have Questions?
If you have any questions about our refund policy, please don't hesitate to reach out.
Contact Support